Zendesk has always been strongly focused on customer service in the cloud. They began to look at this more broadly in September when they purchased Base to move into sales automation and CRM. Today, the company announced Zendesk Sunshine, a new platform for creating customer-focused applications on top of Zendesk’s toolset. All of this appears
Cognigo, a startup that aims to use AI and machine learning to help enterprises protect their data and stay in compliance with regulations like GDPR, today announced that it has raised an $8.5 million Series A round. The round was led by Israel-based crowdfunding platform OurCrowd, with participation from privacy company Prosegur and State of
SAP CEO Bill McDermott was jacked up today about his company’s $8 billion Qualtrics acquisition over the weekend. You would expect no less for such a big deal. McDermott believes that the data that Qualtrics provides could bridge the gap between his company’s operational data and customer data wherever that resides. The idea behind Qualtrics
Black Friday may be still be 10 days away, but shopping season started early in the enterprise this year. We have seen acquisitions totaling almost $50 billion in the last couple of months alone, topped by the mega $34 billion IBM-Red Hat deal two weeks ago. What exactly is going on here? While not every deal
Some consolidation and subsequent divestment are in play in the worlds of imaging and voice recognition. Today, Kofax and Nuance announced that Kofax would be acquiring Nuance’s imaging division, for $400 million in cash. The deal, which had been rumoured in recent days, is expected to close in Q1 2019. The acquisition is a notable move
Ceph is an open source technology for distributed storage that gets very little public attention but that provides the underlying storage services for many of the world’s largest container and OpenStack deployments. It’s used by financial institutions like Bloomberg and Fidelity, cloud service providers like Rackspace and Linode, telcos like Deutsche Telekom, car manufacturers like
Eight months after bringing in a $40 million Series D, Moogsoft‘s co-founder and chief executive officer Phil Tee confirmed to TechCrunch that the IT incident management startup had shed 18 percent of its workforce or just over 30 employees. The layoffs took place at the end of October; shortly after, Moogsoft announced two executive hires.
LinkedIn, the Microsoft-owned social network for the working world with some 580 million users, took a big step into professional development and education when it acquired Lynda.com for $1.5 billion and used it as the anchor for LinkedIn Learning. Now, with 13,000 courses on the platform, LinkedIn is announcing two new developments to get more
Abbyy has been around for a long time helping companies with scanning and workflow tools, but like many older vendors it has been looking for ways to extend its traditional business model. One way to do that is by teaming up with robotics process automation companies like UIPath. Today, the company announced it has launched
Today, Google Cloud announced Kubeflow pipelines and AI Hub, two tools designed to help data scientists put to work across their organizations the models they create. Rajen Sheth, director of product management for Google Cloud’s AI and ML products, says that the company recognized that data scientists too often build models that never get used.
DevOps platform CircleCI today announced a new partner program that will open up its platform and allow third-party tools to integrate with it. In addition, the company is also launching Orbs, which it describes as “the world’s first package manager designed specifically for configuration of software delivery automation.” Fresh off its $31 million funding round
Spotify’s ad-supported tier has long been one of the service’s differentiators. Naturally, the model’s not nearly as feature-rich as its paid counterpart, though the company’s removing one of those key distinctions as of this morning. In a press release, the company notes that free users will soon be able to stream music through Spotify Connect-sporting speakers.
Every day, there are around 650,000 emergency service callouts via 911 for medical, police and fire assistance in the US; and by their nature these are some of the most urgent communications that we will ever make. But ironically in the age of smartphones, connected things and the internet, these 911 calls are also some
During its big customer event in Europe, VMware announced another acquisition to step up its game in helping enterprises build and run containerised, Kubernetes-based architectures: it has acquired Heptio, a startup out of Seattle that was co-founded by Joe Beda and Craig McLuckie, who were two of the three people who co-created Kubernetes back at Google
Amazon, one of the world’s largest companies, has transformed the face of commerce in part because it has managed to at once to be “The Everything Store” but still with a route into its sea of products that, for most users, surfaces what they might most want to see (and importantly buy or consume). That
Foursquare, the former location-based social network turned enterprise location data platform, has today announced a new partnership with TripAdvisor. TripAdvisor will be using Foursquare’s Pilgrim SDK, launched in March 2017, to help the platform better serve users with contextually relevant, real-time information based on their location. Alongside the 13 billion check-ins accumulated on Foursquare’s apps
The past decade in retail has been the golden age of direct-to-consumer (D2C) and digitally native vertical brands (DNVBs) that use the internet to communicate with customers, execute transactions, handle distribution and offer better economics. But as small independent startups have scaled into unicorn territory and as countless brands have saturated digital channels, customer acquisition has
Asana, the platform where people can create and track the progress of work projects, made its name originally as a place where individuals and smaller teams can create and track the progress of a specific project. Now, as the startup courts bigger organizations among its 50,000 paying organizations and millions of (paying and free) users
HashiCorp, the company that has made hay developing open source tools for managing cloud infrastructure, obviously has a pretty hefty commercial business going too. Today the company announced an enormous $100 million round on a Unicorn valuation of $1.9 billion. The round was led by IVP, whose investments include AppDynamics, Slack and Snap. New comer
As car and tech companies continue to make inroads on vehicles and services to build autonomous driving systems, a startup that is creating high-definition maps to help these vehicles move around has quietly picked up a significant round of funding. DeepMap — a Palo Alto startup co-founded by James Wu and Mark Wheeler, who previously
Last year, HPE successfully built and installed a supercomputer on the International Space Station that could withstand the rigors of being in space. Today, the company announced that it is making that computer available for earth-based developers and scientists to conduct experiments. Mark Fernandez, who has the lofty title of America’s HPC Technology Officer at
Let’s start with a basic premise that the vast majority of the world’s work loads remain in private data centers. Cloud infrastructure vendors are working hard to shift those workloads, but technology always moves a lot slower than we think. That is the lens through which many cloud companies operate. The idea that you operate
Cockroach Lab’s open source SQL database, CockroachDB, has been making inroads since it launched last year, but as any open source technology matures, in order to move deeper into markets it has to move beyond technical early adopters to a more generalized audience. To help achieve that, the company announced a new CockroachDB managed service
As you look at the $34 billion IBM-Red Hat deal announced yesterday, if you follow the enterprise closely, it seems like a good move, at least on its face. It could be years before we understand the true value of it for IBM (or lack thereof, depending on how it ultimately goes). The questions stands
After announcing earlier this year that it planned to shut down HipChat and Stride and sell the IP of both to Slack, today enterprise software company Atlassian made another move related to its retreat from enterprise chat. It is selling Jitsi, a popular open-source chat and videoconferencing tool, to 8X8, a provider of cloud-based business
Who expects a $34 billion deal involving two enterprise powerhouses to drop on a Sunday afternoon, but IBM and Red Hat surprised us yesterday when they pulled the trigger on a historically large deal. IBM has been a poster child for a company moving through a painful transformation. As Box CEO (and IBM business partner) Aaron
Today at the Firebase Summit in Prague, Google announced a number of updates to its Firebase app development platform designed to help it shift from an environment for individuals or small teams into a full-blown enterprise development tool. Google acquired Firebase 4 years ago to help developers connect to key cloud tools like a database
After rumors flew around this weekend, IBM today confirmed that it would acquire open source, cloud software business Red Hat for $190 per share in cash, working out to a total value of $34 billion. IBM said the deal has already been approved by the boards of directors of both IBM and Red Hat but is
The Pentagon’s $10 billion JEDI cloud contract bidding process has drawn a lot of attention. Earlier this month, Google withdrew, claiming ethical considerations. Amazon’s Jeff Bezos responded in an interview at Wired25 that he thinks that it’s a mistake for big tech companies to turn their back on the U.S. military. Microsoft president Brad Smith agrees.
After getting EU approval a week ago, today Microsoft’s acquisition of GitHub, the Git-based code sharing and collaboration service with 31 million developers, has officially closed. The Redmond, WA-based software behemoth first said it would acquire GitHub for $7.5 billion in stock in June of this year, and after the acquisition closed it would continue to